How we work
Shipping and after-sales coordination
Packing, delivery and after-sales arrangements depend on the model, configuration and agreed order terms. Review the shipment plan before confirming a purchase.
What should the shipping plan confirm?
Confirm the final carton dimensions, net and gross weights, pallet requirements, mixed-container loading plan, destination port and shipping term. Loading quantities shown for individual models do not establish a mixed-container total. Dispatch dates and transit estimates are separate and must be agreed for the shipment.
How should delivery or product concerns be reported?
For a delivery or product concern, contact sales@handingoutdoor.com with the order or inquiry reference, model, quantity affected and photographs of the unit, packaging and labels. Keep relevant shipping records. Ryan or Eason will coordinate the review against the agreed order and after-sales terms; this page sets no universal return deadline, refund promise or warranty period.
Send the model, destination country and estimated quantity. Add your installation, branding, packaging or delivery requirements where known. Ryan Lam or Eason Chan can review the next step with you through the contact page.
Questions before you enquire
What should the shipping plan confirm?
Confirm the final carton dimensions, net and gross weights, pallet requirements, mixed-container loading plan, destination port and shipping term. Loading quantities shown for individual models do not establish a mixed-container total. Dispatch dates and transit estimates are separate and must be agreed for the shipment.
What information should I send?
Send the model, destination country and estimated quantity. Add your installation, branding, packaging or delivery requirements where known. Ryan Lam or Eason Chan can review the next step with you through the contact page.
Which product information should be confirmed before ordering?
Confirm the exact model and version, supplied components, destination-market configuration and agreed documents in writing. Overall product dimensions are not installation cut-out dimensions.
Bring your brief. We’ll review the next step.
Share your selected models, destination market and estimated quantities. Configuration, documentation and order terms are reviewed for your inquiry.